Showing posts with label Concepts. Show all posts
Showing posts with label Concepts. Show all posts

Monday, December 14, 2009

Summary of 'A Model of the Material, Mental, Historical and Social Character of Knowledge'

Article summary for Week 5, Class 7.

Group: MIM-SUMMER (Ashwini, Dick, Eleanor, Kai, Holger)

Rooney, D. & Schneider, U. (2005). A Model of the Material, Mental, Historical and Social Character of Knowledge. In Rooney, Hearn & Ninan (eds). Handbook on the Knowledge Economy. Cheltenham: Edward Elgar, 19-36.


Summary


Rooney and Schneider provide an extensive overview of what the concept of knowledge actually means, and in particular what ‘knowing’ entails. The focus is on what tacit knowledge is and how ‘enigmatic and messy’ it is. (p. 19) Their overview draws on research from the sociology of knowledge (that knowledge is socially constructed and articulated), the psychology of consciousness (how we came to know things from an evolutionary perspective), research into learning (specifically how knowledge can be declarative or procedural), and intuition (how we can form ‘relationships between different sets of ideas’). Put into this context, the act of knowing becomes something deeply human and deeply cultural.
The focus of explicit knowledge also shifts within this context. Here the importance is its ability to communicate something: ‘It is not the degree of codification which is significant, but, rather, the degree to which an idea is explained or made explicit’ (p. 22). So the focus is here on what happens when a person ‘reads’ the code, rather than on the code itself. The concept of knowledge’s communicability is dependent on a person’s ability to understand the code, and this is dependent on such factors as shared understandings, context and background. The final transformation of the knowledge comes when it is enacted by another person. The authors stress that this also takes place in a contextualized and individual way: the reenactment of the knowledge is never identical as the original ‘knower’s’ enactment, as: ’different people in different parts of social systems, having different vested interests and power, and experience different rewards and frustrations’ (p. 31).

Review

This is a heavy, academic article with much technical referencing to philosophy and sociology. Its strength is that it leaves you with an overall appreciation of how knowing is not a simple process; rather it is as individual as the wiring of a person’s mind and is inseparable with their cultural context and belief system. There are many very quotable excerpts, which illustrate complex points well. As primarily being concerned with the goal of describing knowledge there are no suggestions on how these definitions can be put into practice with the job of KM in an organizational context. This is not what the authors set out to do. The focus is also clearly on tacit knowledge as this is what the authors believe true knowledge is. For more understanding on explicit knowledge, it would be better to look elsewhere.

Sunday, November 22, 2009

Knowledge Management: Definitions and Solutions

Week 2, Class 2 Article Summary & Review
(by MIM-SUMMER Group: Ashwini, Dick, Eleanor, Holger & Kai)

Title: Knowledge Management – Definitions and Solutions

Audience: Students/Academia of Knowledge Management (KM) Studies, Knowledge Project Managers, Management Consultants, Business Managers and CEOs.

Theme: This article focuses on providing an overview of the ‘Knowledge Management’ concepts and practical starter tips to those who are promoting or implementing a KM project in a business organization.

Summary: (220 words)

At the outset, this article describes KM as a process for generating value from the intellectual and knowledge based assets in an organization, leading to a win-win situation for all concerned. Explicit assets are those which can be documented e.g. business plans, customer lists and system manuals, whereas hard to manage tacit assets like technical know-how & company culture are embedded in the minds of people. Shadowing and Joint-problem-solving are two best practices to transfer tacit-knowledge.

KM in an organization can improve efficiency, enhance productivity and increase revenues through contextual sharing / collaboration of knowledge, improved customer service, streamlined operations and cost reductions.

Major challenges include: a) getting employees on board, b) ongoing maintenance of knowledge assets, and c) filtering of information overload.

It is wiser to sell the KM project to its sponsor on the basis of measurable value for individuals instead of enterprise-wide dollar ROI value. Starting small on a pilot basis involving opinion-leaders and the people who are to gain maximum, integrating KM with every-day job performance without increasing workload, clearly defining values to be achieved, establishing metrics to measure success, making a sound business case, are the important components of a KM strategy. ‘Social Network Analysis’ can help in identifying the key knowledge experts and provide a starting point for the KM initiatives in an organization.

Review: (51 words)

The strength of this article lies in its simple, easy to understand business language and the structured, best-practice way to explain the basic KM concepts / tools and salient components of the entire spectrum of a KM program in any organization without using any technical or management jargon or abstract terminology.

Reference:

Levinson, M. (2007). Knowledge Management: Definitions and Solutions, CIO. Retrieved November 21, 2009 from http://www.cio.com/article/40343