Knowledge management in the public sector: stakeholder partnerships in the public policy development

Summary
This paper discusses the importance of the Knowledge Management in the public sector. The government has come to realise its importance since it plays a major role in coming up with a good public policy. A public policy is said to be effective through enhance decision making within public services. Developing a knowledge-based partnership is considered to be a critical success factor in creating, disseminating, transferring and applying the knowledge between the public sector and stakeholders. This is the KM process that needs to be practiced by the government and stakeholders to achieve greater participation and knowledge sharing. This is very important as the paper has stressed that knowledge is a core strategic asset. The partnership can result in coming up with issues as there will always be different views, misunderstanding and value-based disagreements. To have the desired results, communication must be knowledge-effective and providing a feedback will help resolved these issues. Both the government and stakeholders have their own capacity to develop a good public policy. Therefore, it is important to have an active participation in decision-making and to form a knowledge-based within partnership. This increases the collaboration that must be guided by KM goals and strategies. In this way, this can lead to effective and efficient means of sharing and transferring of knowledge. Thus, public policy becomes more effective.

Review
This paper has stressed the need for comprehensive KM within and in support of the public sector. It reveals that KM plays a vital role in the public sector for delivering an effective public policy through partnership with stakeholders. From the analysis of the issues as a cause of partnership, the commentator is suggesting to have a collaboration models between the public sector agencies themselves as well as between public sector and stakeholders. Deeper studies on KM in the public sector should be taken into consideration to look at ways of enhancing the public service delivery.

Posted by: Chariebel Enerio for Knowledge Regiment

Week 5, Class 7 - Knowledge Regiment group

Rooney, D. (2005). Knowledge, Economy, Technology and Society: The Politics of Discourse.

Knowledge Works as Fractals

Article:
Shohan, S. and A. Hasgall, Knowledge Works as Fractals in a Complex Adaptive Organisation. Knowledge and Process Management, 2005. 12(3): p. 225-236.

Type: Empirical research article

Audience: Senior Managers, CIO, Employees

Focus:
To prove that organisations that possess the characteristics of a complex adaptive system will achieve proven knowledge management capabilities, while improving the processes of knowledge performance and integration between employees. These organisations will be better able to respond correctly and quickly to dynamic changes in the environment.

Summary:
Qualitative research was undertaken to measure/understand/determine an employee’s value to an organisation when their personal knowledge bank grows. The research considered the role of the manager when this phenomenon occurred. Also, the research discusses how knowledge workers as fractals can operate sufficiently as silos regardless of organisational change. The goal of the research is to find a link between knowledge workers and the presence of knowledge management processes in an organisation. Additionally, the article discusses the impact of global commerce, technological development, media usage, a change in consumption characteristics and a change in the patterns of organisations.

Data was collected via observation sessions and interviews with members of six different organisations such as academic institutions, government departments, and a retail organisation.

Research findings included acknowledgement that:

• knowledge management is a central and strategic tool for an organisation
• knowledge management processes are inadequate or non-existent
• openness and honesty are important conduits for knowledge sharing
• Organisations must create an environment that is conducive to knowledge sharing else knowledge is lost.

According to the authors, the findings confirmed both managers and employees are responsible for synchronizing knowledge and dispersing that knowledge. The findings also affirm that the process of knowledge transfer between employees within an organisation is incompatible with dynamic reality.

Review:
The authors’ hypothesis of a link between the complex adaptive systems model and the organisation’s ability to manage knowledge was supported by observations, interviews and case studies. The authors describe well their sample selection and provide good use of statistics to demonstrate plausibility in their hypothesis. After reading the article, I feel well informed and eager to apply, in my workplace, the authors’ learnings, including their criteria used to define and develop observation sessions and interviews.

The material, mental, historical and social character of knowledge

Article Summary for Week 5 Class 7

(Group: KMx6- Fatemeh, Skalk, Bee, Lanoi, Max, Roger)

Rooney, D., & Schneider, U. (2005). The material, mental, historical and social character of knowledge. In Handbook on the Knowledge Economy, New horizons in public policy (pp. 19-36). Northampton, MA: Edward Elgar.

Type of article: Introductory chapter in a book .

Audience: Academics, Knowledge Management Professionals, Public policy makers.

Aim: This chapter provides a framework within which the rest of the chapters sit.

Summary:
The author maintains that knowledge or the act of knowing entails a number of things.
Tacit knowledge enabled modern society to come into being. Where humans used myths, stories and shared social backgrounds more socially orientated, strategic, abstract and innovative thinking occurred / are occurring. To enable these advances humans have always used symbolic, non-verbal thought systems such as imagination, intuition, analogy, and metaphor. These thought systems are used as linking mechanism to link an observation in the physical world to a description. This enabled humans to make sense of the world around them. Mention is made that knowledge have got two states, it can be articulated and un-articulated. The point is made that for knowledge to be shared in group it has to be communicable. The communicability of knowledge is dependant on the social context. A further distinction is made between procedural and declarative knowledge and intuition. An argument is then made that knowledge sits within a social-related and an interpretative-relational contexts. Individuals, as knowers’, are also doers. Individuals need to be made aware and be helped to cooperate, contest, advocate and communicate in the interest of better knowing. The knowers’ situation is also defined by time and space. Models should take cognisance of how information is diffused in groups through mediating technologies. Enactment of knowledge is the key aspect of knowledge transfer. Knowers enact knowledge strategically, the intentions are purposeful to realise goals and objectives for now or in the future. Knowledge systems are not predictable or controllable. This is a problem for managers and public policy makers. Strategic interventions can be put in place to enact knowledge. Wisdom and attention to context would be key elements for good public policy. The author them lists nine key observations from the article.


Review:
This chapter is part of a group of chapters on the concepts of Knowledge Management. It is not an easy ready and is highly philosophical in nature. If the reader is not comfortable with this approach or have enough prior knowledge then it is easy to loose interest. Ok use is made of headings to guide the reader through the text. Care should be taken to follow the argument. The useful bit of the article is the summary at the end (p. 33) that provides in points the position of the authors on Knowledge management and policy. These bullet points in my opinion are really useful to keep in mind if one were to explore knowledge management within Government policy.

Knowledge, economy, technology and society: The politics of discourse

Article Summary for Week 5 Class 7

(Group: KMx6- Fatemeh, Skalk, Bee, Lanoi, Max, Roger)

Rooney, D. (2005). Knowledge, economy, technology and society: The politics of discourse. Telematics and Informatics, 22(4), 405-422. doi: 10.1016/j.tele.2004.11.007

Type of article: Results of a discourse analysis.

Audience: Academics, Knowledge Management Professionals, Public policy makers.

Aim: To provide data and insight on how governments sees knowledge. With the aim to show that what might be possible in knowledge societies can not be seen or realised from a technocratic view point.

Summary:
Large corpus of documents on knowledge policy. Want to show that the discourse is technocratic. Makes the point that technocrats adopts “discourses of expert knowledge” and uses these in policy statements. Asserts that technocrats have a primary concern that knowledge is an object and must be co-modified; knowledge should have a commercial and / or industrial use. Gives a brief explanation of knowledge. Computer assisted text analysis software (Leximancer) that does automated grounded analysis were being used. Documents were obtained on a number of countries and supranational organisations (OECD, EU). The results at a high level indicated that out of the 20 most important concepts, governance, technological and commercial concepts are central. There is a sharp focus on technology and business. Social concepts like access, public and medical also appear, but are of less important. Governments appear to like to work harder on technologizing the community. The technological deterministic view that technology transforms the community, creates opportunities for access and makes people creative are most often mooted. Knowledge are used a vehicle to convey vested interests. Very few document mentions social and cultural aspects. It is concluded that the value and nature of knowledge as represented in the documents are seen only in the light of technology and economy. This is useful in that it (a) points to a society that choices a political context that is technocratic as opposed to emancipatory. Technocratic discourse threatens democracy and national sovereignty. (b) being aware of the dominant discourse would make policy writers aware of aspects that are not being mentioned. And it would make these kind of statements less like smokescreens. Reflexivity, creativity and culture are essential aspects of knowing. (c) Enacting knowledge is messy. This messiness should be valued since it enriches life.

Review:
This article reports on an innovative use of text analysis. The author goes to great length to explain the validity of the tests being performed. Although statistical counts are given for the various analysis areas it is sparingly used in the document. A shortcoming of this article is that there is no list given as to what, how many documents were analysed. No indication is given or assertion being made that the number of documents are actually representative of the discourse being studied. For the maps that are represented there is also no indication as to what the different access are where the items are being plotted. Although the results are very interesting and support the main argument of the author, the presentation could do with a little bit more work. It would be interesting to do a comparative analysis on the dataset to see where, New Zealand and Australia sits in the discourse on the Knowledge society.

Wisdom as an Attribute of Knowledge Work

Article: Rooney, D., B. McKenna, and F. D'Agostino, Wisdom as an Attribute of Knowledge Work

Type of article: Position paper

Audience: Academics, Knowledge Management Professionals

Focus: To define wisdom within the dimensions of psychology and philosophy and its role within knowledge management.

Summary:
Wisdom in the context of decision making is needed because judgment is easily clouded, influence misused, ethics less considered. The authors assert that wisdom is well defined by approaching it both psychologically and philosophically but affirms the approaches are different yet commonalities exist. Further wisdom embodies rational and transcendent forms of knowledge.

From a psychological perspective wisdom coordinates knowledge and judgments. While philosophically wisdom encompasses the social dimensions of shared understanding using adjectives such as prudent, sensory, visceral, worldliness, and tolerance.

To be rational is to reason for the purpose of attainment. Whereas to be transcendent is to know what is possible without rationality.

The primary objective of the article is to debate wisdom’s role in the context of knowledge management. According to Van Loon, decision making becomes increasingly difficult as the volume of sources and types of information grow and vary but Rooney suggests that perhaps wisdom shall prevail.

‘Practical Wisdom and Philosophy’ is the authors focus, from which a framework evolved:

• Ethics – humane tolerance
• Aesthetics – communicative eloquence
• Ontology – classificatory assumptions either explicit (definitions, codes, manuals etc) or implicit (assumptions or implied through practice)
• Mindlessness – to act without regard for routinized ruts, organisational coherence and predetermined destinations.
  

The author concludes warning the reader of potential pitfalls because of the inadequate theorization of knowledge.

Review:
The article’s psychological and philosophical bent aroused interest providing a multi-faceted perspective on wisdom and its application thereof. The authors substantiate their arguments citing authors of varied backgrounds. The article is aptly titled to peak interest from knowledge management specialist curious about the role of wisdom. An interesting read but the article left me wanting to know more. As aptly suggested by the authors how do you measure knowledge, exploit intellectual capital and use computer-based knowledge management systems versus applying wisdom, ethics and imagination.

Article Name: A Framework of Knowledge Management Systems: Issues & Challenges for Theory and Practice.
Author: Jungpil Hahn, Mani R. Subramani
Publication: Knowledge Management Systems 
Keywords: Information in organizations, knowledge management, knowledge management systems, organizational behaviour, organizational learning.

Summary: (259 Words)
Knowledge management concepts and practices in organizations are increasingly becoming important and firms are making momentous IT investments in deploying knowledge management systems (KMS). Knowledge management is the systemic and organizationally specified process for acquiring, organizing, and communicating knowledge of employees so that other employees may make use of it to be more effective and productive in their work.

This paper supplies an in depth research on knowledge management systems by proposing a developed framework called “Locus of Knowledge”. This framework is comprised of:
- Document Repository (Data Warehousing)
- Yellow Pages of Experts (Expertise Profiles and Databases)
- Collaborative Filtering (Internets and Search Engines)
- Electronic Discussion Forum

This framework provides a means to explore issues related to KMS and unifying dimensions underlying different types of KMS. As the basis of value creation increasingly depends on the influence of the intangible assets of firms, knowledge management systems (KMS) are emerging as powerful sources of competitive advantage. However, the general recognition of the importance of such systems seems to be accompanied by a technology-induced drive to implement systems with inadequate consideration of the fundamental knowledge problems that the KMS are likely to solve.

The possibilities that authors have discussed and raised within this paper is all about the size and diversity of networks, the maintenance of knowledge flows, and the long term effects of the use of KMS. This will facilitate a framework for the organizations as a reference that would enhance the usability of Knowledge Management System to its fullest and will also open avenues for future perspectives.

Review: (105 Words)
This article is one of unique writings from other articles. It portrays a sense of formal knowledge management framework and its methodology. One of the beauties about this article is that it explored positive, neutral and negative views of the topic and provided with clear evidences and investigations of each author.

One of the few weaknesses of the articles is that it’s not targeting one particular audience and keeping the views quite general. Conclusion is well built but leaves me with few questions to explore and search, which is on the other hand, is productive for audience. Overall it’s a nice article and worth reading.

(Posted by Jocelyn for Afraz)